TRENDING
IT leaders are looking to their providers for agility , flexibility and for a strategic partner to help plan their Digital Transformation roadmap and see it through to success .
The data shows that technology leaders are experiencing critical challenges with their IT support and services . A lack of accountability means that companies may suffer recurring product issues as there is often no root cause resolution , forcing them to explain the same problem to their individual vendors over and over again . In addition , the vendor support teams frequently offer limited expertise , leading enterprises to consult independent experts or escalate to their own experienced engineers . This costs organisations critical time and resources .
Vendor consolidation is just the first step in addressing complexity
The report specifically details how relying on support and services from multiple vendors makes operations even more complex and expensive for CIOs and CTOs . In these multi-vendor models , respondents state that different vendors blame each other for problems
( 34 %), service handoffs are lost between vendors ( 29 %) and project lead times are longer ( 27 %).
These problems extend beyond just cost and operational complexity , also harming cybersecurity efforts . The multi-vendor support and services model can have a multiplying effect on existing security issues . The data reveals these five top security challenges :
• Keeping up with the volume of vulnerabilities on a quarterly basis ( 31 %)
• Balancing operational resources between ‘ keeping the lights on ’ and strategic priorities ( 30 %)
• Finding a way to stay ahead of an increasing volume of threats ( 30 %)
• Avoiding business disruptions by security enhancements ( 30 %)
• Upgrading software to be eligible for security patches ( 29 %)
Offering a single point of support and service to today ’ s technology leaders is just the first step in addressing the challenge of the multiple vendorbased support and services model . Providers must also ensure they can demonstrate the added value that consolidation brings , such as the ability to give objective , agnostic and personalised roadmap guidance . Ultimately , IT leaders are looking to their providers for agility , flexibility and for a strategic partner to help plan their Digital Transformation roadmap and see it through to success . p
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