Intelligent CIO Europe Issue 68 | Page 57

FEATURE : CIO PROGRESSION majority ( 76 %) of teams responsible for digital products are now also responsible for revenue generation . CIOs are among those looking for new practices and approaches that their team can adopt to deliver better business value , mitigate risk and increase customer satisfaction , and a digital immune system can provide such a roadmap .
Digital immunity brings together data-driven insight into operations , automated incident resolution and software engineering within IT operations and security in the application supply chain to increase the resilience and stability of systems . By 2025 , Gartner predicts that organisations that opt to invest in digital immunity will reduce system downtime by up to 80 %, which will translate directly to higher revenue .
The next step for CIOs beyond building digital immunity is to make the move towards a self-healing enterprise ; one that is not only resilient but can identify and address issues before they come to fruition . To achieve this , CIOs need to prioritise technologies such as AI and next-gen hybrid monitoring . AI will have a huge impact on IT infrastructure – we ’ re only just scratching the surface of what this technology can do .
Harnessing the power of AIOps
AIOps ( or AI for IT operations ) platforms apply Machine Learning ( ML ) and data science to help solve IT operations problems and increase proficiency . AIOps combines Big Data and ML functionality to enhance all primary IT operations functions , including identifying , troubleshooting and resolving availability and performance issues . The real power of AIOps lies in

THE CIO PLAYS A CRITICAL PART IN DECIDING WHICH PRODUCTS AND SERVICES

ARE BEST SUITED TO DRIVING SUCCESS .

the ability to consume and analyse the ever-increasing volume of data generated by IT – and present it in a practical , actionable way .
CIOs need to invest in an intelligent monitoring platform that can cut through the noise to quickly surface information that minimises downtime and maximises performance . By introducing AIOps capabilities , monitoring platforms can provide the intelligence needed to help IT operations succeed , even in today ’ s increasingly complex environments .
It ’ s a time of change for the tech industry and CIOs will remain pivotal as organisations navigate this change and continue to drive progress . The role of the CIO already has and will continue to expand beyond tech to influence broader business decisions . While we can ’ t predict what ’ s around the corner , one thing is for certain ; those that are unable to keep pace will struggle to remain relevant . p
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