COUNTRY FOCUS : NETHERLANDS fast deployment without disrupting day-to-day activities . NICE CXone enhances the experience using purpose-built AI to provide a smarter , faster service . In addition , CXone ’ s WFM capability simplifies workforce management activities by eliminating manual processes , proactively optimising intraday schedules and empowering agents and supervisors with automated workflows .
Looking forward , ABN AMRO is testing the use of social media by leveraging NICE CXone omnichannel chat capabilities to reach its customers more efficiently . Additionally , NICE CXone Personal Connection will be used to maximise agent utilisation with increased connection rates and to control third-party systems . NICE CXone Recording provides secure , full-featured interaction recording to satisfy contact centre compliance and quality assurance needs .
Wandana Jankie , Contract Owner and IT Lead Customer Interaction , ABN AMRO , said : “ With NICE CXone we have a place where the remote customer journey is orchestrated and comes to life . It allowed us to expand our digital capabilities and provide our
We are pleased to have provided ABN AMRO with infrastructure capable of meeting today ’ s digital customer expectations as well as the bank ’ s digital ambitions of tomorrow .
customers with a better experience . The integration with NICE , together with our implementation partner , Infosys , has been smooth with already 6,000 users migrated and I could not be happier with the results .”
“ We are pleased to have provided ABN AMRO with infrastructure capable of meeting today ’ s digital customer expectations as well as the bank ’ s digital ambitions of tomorrow ,” said Darren Rushworth , President , NICE International . “ With our scalable , cloud native platform and suite of best-of-breed solutions , ABN AMRO will be able to increase omnichannel capabilities and meet its customers at any touchpoint .” p
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