TALKING

Tips on how to approach transformation

Getting to grips with Digital Transformation can be a daunting task . However , with the right approach and strategy , it is possible to get it right first time . Here are some steps that MSPs can take to implement Digital Transformation and create a blueprint for success in the process :

• Continuously improve : Transformation is a never-ending process of continuous improvement , so remember to factor this into your cultural and organisational development . It will be important to help staff develop existing and new skills , as well as create defined career paths for them .

Get to value quickly

• Assess your current state : The first step is to assess your current state . This includes looking at your technology stack , business processes and service offerings . Identify areas where you can improve and prioritise these areas based on their impact on your business .

• Define your goals : Once you have assessed your current state , you need to define your goals . This includes identifying what technologies you want to implement and how they will improve your service offerings and business processes .

• Create a roadmap : With your goals in mind , create a roadmap that includes timelines , milestones and key performance indicators ( KPIs ) to measure progress .

• Implement your plan : When implementing your plan , you may need to find a partner to work with that is experienced in the MSP sector . You may also need to hire and assign resources to the project and invest in new technologies . It ’ s important to monitor progress and adjust your plan as needed .

Executing a transformation plan requires dedicated time and resources , but how do you manage it ? You can go it alone , taking full responsibility for the outcome as well as all the risk , or you can find help from a specialist partner that knows your industry and can help de-risk the project . In either case , it is important to demonstrate value to your customers and back to the business in terms of increased performance as quickly as possible . Once this is done , you can then continue to improve operations from there .

Digital maturity allows tech service providers to quickly adapt and respond to changes in the market . Your digital capability can redefine your operations and efficiencies to give you that competitive edge . When assessing digital maturity , consider the needs of all who are connected to your business , internal and external stakeholders , customers and third parties , and then develop a strategy that has growth and collaboration at its core . p

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