FEATURE : AUTOMATION is there a broader business problem at play which requires more technical infrastructure ?
Workflow tools automate one process , starting at one point and ending at another , such as HR dealing with a job application form . Products like DocuWare enable automation of document workflows , reducing paper costs and getting businesses the information they need faster . Meanwhile , process automation works across multiple workflows with several data and contact points . Take HR onboarding for example – it is a multi-step process that incorporates documents from multiple locations . Automation platforms , like Axon Ivy , reduce the number of touchpoints across the entire process , boosting its efficiency and speed .
Working with a digital partner helps organisations make informed , strategic transformation decisions and select the solutions that meet their needs . It ’ s even better to choose a one-stop shop partner that ensures better alignment of platforms across an entire organisation .
Putting people at the centre
Regular communication with employees about implementing new automation tools will be vital to maintain trust . Employers should clearly convey the benefits that come with automation to alleviate fears and misconceptions around automation making employees redundant . Automation is not about cutting jobs but improving resource and paving the way for businesses to do more innovative and creative work .
Ensuring successful business transformation
As IT managers look to automate new parts of the business for efficiency and productivity gains , it ’ s key to integrate plans as part of a wider business strategy . Rather than viewing each solution in isolation , IT teams should be problem-orientated and start with the issue at hand and the right automation technology will follow .
To ensure successful business transformation , leaders need to engage employees in the process from the beginning and clearly communicate the advantages that automation brings . p
Lisa Topliss , Category Lead , Business Process Management , Ricoh Europe
While technology can solve some incredibly complex problems , it won ’ t be a success if you don ’ t have employee buy-in . A lack of employee consultation and communication around a company ’ s digital strategy and the benefits it brings , could lead to misinformation and resentment . Our research revealed a strong association between well-being at work and a sense of having a say in workplace decisions . While 56 % of European employees said their job is a source of happiness , this figure increased to 67 % for those that feel like they have a say in decisions that influence how they work on a day-to-day basis .
EMPLOYEES ARE CRAVING AUTOMATION SO THEY CAN FOCUS ON MORE
FULFILLING WORK THAT DRIVES INNOVATION .
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