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Richard Jeffery , Chief Executive Officer at ActiveOps , said : “ The last eight months have demonstrated just how quickly financial situations can change in the UK and Ireland , and financial service providers can go from a surge in demand for one product to a slump in demand for the same product only months later . Arguably more than other sectors , players in the financial services sector need to be able to deal with unpredictable workloads without impacting performance . It is not a case of cutting costs through reducing headcount but of understanding workload across the business and finding a means of distributing it across departments where necessary .”
Jeffery added : “ With reduced productivity and demand for financial service products slower than normal , leaders should act now to use capacity wisely and constructively through training staff in areas of strategic focus and investing in initiatives to boost employee well-being and loyalty . When stability returns , enterprises that have spent time evaluating their operational performance and getting their house in order will reap the benefits as they will quickly be able to react to new demand for services and thereby increase competitive advantage .” p
Players in the financial services sector need to be able to deal with unpredictable workloads without impacting performance .
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