TRENDING and TCS are joint first for general satisfaction with 83 %, followed by Hexaware , Coforge , Computacenter and HCLTech ( all at 79 %).
• Satisfaction with cloud providers remains high , with 74 % of all 1,440 cloud sourcing relationships evaluated as satisfied or very satisfied ( 10 % higher than IT sourcing relationships ). Amazon Web Services ( AWS ) remains top of the infrastructure cloud platforms ranking with 80 %, while Microsoft Office 365 is number one again for software cloud platforms with 85 %.
“ Headwinds in the wider economy mean that the need for transformation has never been greater for a number of UK organisations ,” said Manish Khandelwal , IT Transformation Expert at PA Consulting . “ However , the war for talent continues to be intense , coupled with
Automation is the top IT investment area as organisations look to lower costs and reduce the need to hire . real and significant cost pressures . This is pushing organisations to rebalance their technology delivery organisation and operating model , optimise the use of outsourcing and insourcing , utilise talent at global locations and maximise the value from the technology investments they have made over the last few years .
“ The outsourcing industry continues to thrive and the industry players that are innovative , proactive and can translate advancements in new technologies to deliver practical , tangible solutions at pace will have the opportunity to grow even stronger .”
The UK study is part of Whitelane ’ s annual IT sourcing studies and is one of the largest IT sourcing studies in the UK . Sourcing executives ( CIOs / CFOs or their direct reports ) were interviewed about their outsourcing plans and their opinions on service providers . The studies are conducted across Europe and provide a comprehensive overview of the IT outsourcing landscape in each country . The survey shows the main IT sourcing trends , evaluates and ranks the leading IT and cloud providers based on key performance indicators and by segment , and analyses trends in outsourcing and governance . p
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