TRENDING to outsource less , driven by the need to build and retain their own Intellectual Property .
• Automation is the top IT investment area as organisations look to lower costs and reduce the need to hire ( more ) staff in a tight labour market ( 58 %). This is followed by simplifying and consolidating the IT estate ( 52 %), indicating that organisations are keen to maximise the value from the investments they have made over last few years .
• Organisations are increasingly looking to implement a globally distributed delivery model . Both offshore and nearshore intentions continue to rise ( 33 % and
27 % respectively ), compared to 19 % who intend to keep work onshore . Manufacturing sector offshore intentions are notably higher ( 54 %), indicating a shift in the supply chain of talent . This is followed by financial services ( 40 %), which has always been a leading sector in terms of utilising global delivery .
• Close to two-thirds of the UK market is satisfied with its IT sourcing provider , with 64 % of all 753 IT sourcing relationships rated as satisfied or very satisfied .
• This year , 27 IT service providers have been included in the general satisfaction ranking . Infosys
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