The London Borough of Tower Hamlets embarked on a digitisation programme that prioritised digital information over paper and automated workflows over manual activities . The goal was to use technology to stay ahead of residents ’ needs and deliver services with great efficiency at low cost . The digital-first approach streamlined content capture and archival in Land Charges , Planning and Building Control services , enabling faster decision-making that was key in preparing for the 2012 Olympic Games and creating significant cost savings in these services .

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