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ISSUE 65 | www . intelligentcio . com www . lynchpinmedia . com

DECISION-MAKERS ’ PRIORITY

Colt research reveals UK is most likely country to prioritise AI

CUSTOMER EXPERIENCE

Unlocking personalised , empathetic experiences to build customer relationships

NHS CRISIS

Why communication and collaboration are key to overcoming barriers

Clint Milnes , CIO at Winn Group , discusses how the law firm has enhanced its excellent client experience by working with Toca to manage the influx of invoices and claims being processed .

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