INDUSTRY WATCH
PROCORE HAS SET US APART FROM WHERE WE CAME FROM AND IS MOVING US EVER CLOSER TO WHERE WE WANT TO GO .
Founded in the 1950s , Rascor is a global operation with offices in Switzerland , Austria , Italy , Germany , the UK and Ireland . It has developed a strong reputation as an expert in the development and production of structural waterproofing systems that has seen the company work with an enviable and varied client list that includes everyone from Claridge ’ s to Dublin ’ s New Children ’ s Hospital .
Coinciding with the 2020 purchase and development of its Ireland and UK Headquarters in Co . Wexford , the Rascor team wanted to go even further and scale up the level of customer experience it delivers .
Rascor ’ s Managing Director UK & Ireland , Dan Connolly , commented : “ We asked how can we make ourselves stand out from our competitors . We knew we needed to invest in our staff , structures , technology and processes . We ’ ve had a really strong brand since the ‘ 50s , but now it was the time to really focus on how we could further improve site operations and service delivery .”
A subcontractor with a main contractor mentality
“ For us , we always focus on the end-user of the final product ,” Connolly said . “ If we only look to our clients – the contractors , then we ’ re under-serving our work on each project . We knew that if we could change this mindset and bring more of a ‘ main contractor ’ mentality to Rascor , we would serve to boost our reputation and our profile .”
Procore held the key to this transformation . Rascor would need to produce quality reporting and ensure projects were visible to stakeholders and all in one place .
The challenge
Rascor is a renowned waterproofing subcontractor with offices worldwide . With a specialism in the development and production of structural waterproofing systems , its Irish and UK team has completed some ambitious projects .
For Rascor , reputation is key . “ Construction in Ireland is a small world ,” said Connolly . “ Everything we do has to work to reach its utmost potential . This means optimising information management to bring accurate data and quality performance into the complex , compliance-heavy world of waterproofing .”
To bring its processes and standards in line with these ambitions , Rascor used Procore as a touchstone for everyone in the business to ensure that project information remained sacrosanct .
“ Before Procore , we used a very basic custom-built app . It was originally intended for a courier firm and so it meant projects were either open or closed ,” Connolly said . “ We knew that in the business of waterproofing , there ’ s plenty in-between and Procore understood this nuance of our business . Our processes were then able to find a serious home to be housed .”
Rascor has big ambitions for its future and wants to move beyond its reputation as subcontractors . Rascor wanted to embody the professionalism contractors exhibited and not just think of its clients , but its clients ’ clients . This meant always striving to deliver the best customer experience and project performance to the end-user of the final product . To make this happen Rascor needed to modernise paper-based processes and overhaul its project management system to encourage the visibility and accuracy it needed .
The solution
Procore was able to bring all of Rascor ’ s processes online and break down data silos that had formed on disparate devices . Everything Rascor worked on became housed in one place , accessible by everyone and tethered to projects .
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