Intelligent CIO Europe Issue 61 | Page 61

CASE STUDY environment for us from the day-to-day interactions right through to supporting the deployment of any additional services we require .”
The second component of the relationship between NTT and TIP is the provision of the global service desk and supporting end-user compute requirements .
“ We have around 3,000 employees across 18 countries and 99 % of those are using , in one form or other , services provided by NTT ,” said Wyatt . “ That ’ s grown by about 600 since we started working with NTT . We ’ ve been able to grow and onboard organisations that we ’ ve acquired easily and rapidly .”
Critical to TIP was ensuring that the environment remained secure . “ We need to make sure we have the trust of our customers , so we ’ ve made sure that security is at the forefront of any solution that we put in place .
“ The steps that we ’ ve taken in conjunction with NTT in terms of our security layers , now leave us in a far more secure position than we were [ in ] a couple of years ago ,” said Wyatt .
Ensuring business success through partnership


given us a number of benefits in terms of being able to provide the business with the systems they need , at the time they need them .”
Improved collaboration
By taking advantage of Microsoft 365 services , TIP has increased collaboration across its organisation . As it continues to expand globally , this will ensure that it can continue to build an innovative organisational culture .
“ Technology helps us to share , helps us to collaborate , helps us to analyse data and helps us to serve our customers in a better way ,” said Hiske Damhuis , Chief Human Resources Officer at TIP .
Driving sustainability
As an organisation that values innovation , working with NTT has enabled TIP to focus on ensuring that it continues to deliver for its customers , scaling its environment to explore the potential of new and innovative applications . This includes the expansion of its use of telematics .
“ Telematics provides our clients with insights that help decrease their operational costs and enhances sustainability by reducing fleet energy consumption , carbon emissions and carbon footprint ,” Wyatt said .
Creating an organisation that is sustainable in the long term is a critical part of TIP ’ s strategy and one that aligns with the broader partnership .
“ To be a successful business , you need to be a sustainable business ,” said Wyatt . “ We ’ re working very hard in terms of our environmental impact . The partnership that we have with NTT and the move to Azure enables us to create a greener data centre and reduce our carbon footprint .” p
Scaling for growth
“ The business benefits we ’ ve seen since moving to Azure with NTT have been startling ,” said Wyatt . “ We ’ re now in a position where we ’ ve grown the business by around 40 %. What made this growth possible was being able to scale our technology .”
Improved operational efficiency
Leveraging our managed services and our service desk has ensured that TIP has seen a dramatic improvement in the performance of its businesscritical applications . “ We ’ ve reduced our mean time to resolve ,” said Wyatt . “ We ’ ve also reduced our overall downtime from a lot of our applications , which has
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