FEATURE : CIO PRIORITIES because CSPs can quickly release new features and become fast followers of innovation due to the speed and agility of cloud development .
Through 2024 , jointly owned sovereignty partnerships sanctioned by regulators will increase stakeholder trust in global cloud brands and facilitate continued IT globalisation
Gartner predicts that by 2025 , 37 % of customers will try using a virtual assistant to interact with customer service on their behalf ; for example , by waiting on hold for them . These legitimate interactions using virtual assistants will pave the way for protests . By 2024 , citizens will shut down a Fortune 500 company ’ s contact centre through Denial-of-Service attacks launched by virtual assistants .
Through 2025 , powerhouse cloud ecosystems will consolidate the vendor landscape by 30 % leaving customers with fewer choices and less control of their software destiny
The largest cloud service providers ( CSPs ) are creating ecosystems whereby they and preferred independent software vendors ( ISVs ) offer a range of pre-integrated and composable services . CSP ecosystems offer the potential for significant productivity gains from simplified sourcing , integration and composability of software components . As CSP ecosystems mature , there will be a diminishing need for third-party ISV tools
As societies become increasingly globally interconnected and dependent upon digital information , more regulations and legislation are emerging from a desire to control and protect citizens and ensure continued availability of critical services . Specifically , governments and commercial regulators are tightening policies regarding the use of non-regional cloud providers for critical or sensitive workloads .
“ Due to recent geopolitical events and seeing the direct impact that de-platforming sanctions can have , demand for sovereign cloud solutions is evolving ,” said Plummer . “ Governments and regulators that sanction specific jointly owned approaches of cloud providers with local partners can meet tightened sovereignty requirements while facilitating continued technical globalisation .”
By 2025 , labour volatility will cause 40 % of organisations to report a material business loss , forcing a shift in talent strategy from acquisition to resilience
Challenges such as The Great Resignation , burnout and quiet quitting continue to challenge business leaders to find , attract , hire and retain talent . Within
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