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INDUSTRY WATCH
Client feedback and results
O2 has also embraced the Qudini system
on Samsung tablets and it has seen some
outstanding results. In 2015, Qudini was
introduced across the company’s 487 UK
stores. A year later, Qudini had reduced the
number of customer walkouts from O2 stores
by an incredible 62%, £29 million worth of
additional annual revenue.
The old way of working saw O2 concierges
greeting customers as they entered the
store with a clipboard. This provided a poor
customer experience because paper and
clipboards can look scruffy. Colleagues
also had no visibility of each other’s
availability and they were unable to
provide customers with accurate wait
times. Using Samsung tablets to greet
and manage customers is a much more
efficient and professional way of working
and improves the customer experience.
Growth and expansion
USING SAMSUNG
TABLETS TO GREET AND
MANAGE CUSTOMERS IS
A MUCH MORE EFFICIENT
AND PROFESSIONAL WAY
OF WORKING.
Across Spain, Telefonica has deployed
Samsung tablets within a custom-made
kiosk, enabling its customers to self-join
the digital queue as soon as they enter
the store.
Other brands benefiting from Qudini’s
products include high-street giants such
as Argos, John Lewis, O2, House of Fraser
and Thomas Cook.
Imogen Wethered,
CEO & Co-founder
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INTELLIGENTCIO
www.intelligentcio.com