FEATURE : STATE OF THE CIO
The people priority
Employees , customers and suppliers . Ultimately successful relationships with all of them will in some large part be based on their day-to-day experience with the business and how the underlying systems provide the services , products and applications they need .
In the case of employees , they also need a personal relationship with the CIO and their wider departments – they need to feel that the CIO ’ s plans are going to make their working life easier and more productive . Every CIO needs employee buy-in if they are to make a success of new projects , and their input will be invaluable to the development process .
At the same time , CIOs need to work collaboratively with other business leaders to create integrated ecosystems that allow companies to improve collaborations , work efficiently in the supply chain and positively impact the customer experience .
CIOs must also balance these groups ’ needs with those of customers who require real-time feedback and access to services anywhere and at any time . They also demand consistency , receiving the same quality of service and features through every channel they choose to use when interacting with the business . That to some may seem an unreasonable expectation , but it is the reality of the consumerisation of IT that has taken place .
Looking forward
Many CIOs helped save their company during the pandemic and now have the unique opportunity from that success to be an enabler for long-term growth . It ’ s a platform that every CIO should be looking to capitalise on going forward . With new skills and technologies , the CIO of the future will continue to lead the way in the boardroom . p
IT WILL BE IMPERATIVE FOR CIOS TO PROVIDE CLOUD-BASED TOOLS TO ENABLE EMPLOYEES TO COLLABORATE AND ALWAYS BE EFFICIENT .
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