TRENDING
to purchase UC solutions as a capital expenditure ( CapEx ), while 35 % prefer an operational expenditure model ( OpEx ). UC providers who offer flexible purchase models , including services by subscription , are better positioned to attract organisations wanting to modernise their communications .
A need to bridge the employeremployee divide by prioritising mental health and wellness
As ‘ the Great Resignation ’ continues to play out , 50 % of employees in the UK expressed worry about worklife conflict compared with just 23 % of employers . Further , 32 % of employees cited concerns about loneliness while working remotely , while 27 % of employers expressed the same concern . And while 50 % of organisations reported having a continuous feedback and assessment process to gather employee feedback , 23 % still do not have an employee feedback mechanism in place . While there is still much more to explore in closing this gap between employee and employer perceptions , Techaisle ’ s research suggests that increased investments in modern UC solutions
The survey found that , despite initial responses to the pandemic , organisations have a long way to go to support remote work adequately . can be a catalyst for more efficient work and seamless connections between employees , employers and coworkers and help alleviate stress and fuel engagement .
“ As Techaisle ’ s research finds , organisations are not investing sufficiently in hybrid and remote work tools and resources to effectively meet the needs of a rapidly evolving hybrid-first business environment ,” said Anurag Agrawal , Founder and Chief Global Analyst at Techaisle . “ The complexities of choice and deployment , economic uncertainties and the need to quickly adapt to changing conditions present enormous challenges for organisations seeking to modernise and equally enormous opportunities for unified communications providers to support customers in that process . Based on our research , providers who offer comprehensive customer life cycle management designed to evolve as their clients ’ needs evolve have a winning strategy .”
“ Techaisle ’ s latest research underscores the urgent need for organisations to modernise their communications experiences in ways that will help employees and customers thrive in the era of hybrid work ,” said Daren Finney , Senior Vice President , Global Channels at Mitel . “ However , with the amount of persistent change organisations are facing and needs that vary greatly from one organisation to the next , it can be challenging to figure out how to successfully navigate the modernisation process . Mitel ’ s business strategy is rooted in comprehensive customer life cycle management that gives organisations of varying sizes and industries the choice , flexibility , future-proofing and support they need to win over employees and customers long term .” p
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