Intelligent CIO Europe Issue 57 | Page 14


Gartner identifies 25 technologies key to enhancing AI automation , immersive experiences and technologist delivery

AI is a promising technology that offers competitive advantages ,” said Finnegan . “ However , that does not necessarily mean it is implemented as part of a wider transformation programme . Far too many business leaders are focused on the ‘ hype ’, prioritising technology over strategy , simply picking the latest AI automation solution and implementing it at speed in an attempt to keep up with their competitors .

Gartner has outlined the top 25 emerging technologies for business as part of its Hype Cycle report . It identified these key insights from over 2,000 technologies that it profiles year-on-year . Among its findings included three key themes for emerging technology trends , including expanding immersive experiences , optimising technologist delivery and accelerated Artificial Intelligence ( AI ) automation . It suggested that , while these technologies show promise of delivering a high degree of competitive advantage within the next two to 10 years , some present great risks for deployment .

Ash Finnegan , Digital Transformation Officer at Conga – a specialist in revenue operations transformation – comments on how business leaders should approach AI automation programmes : “ As Gartner ’ s forecast outlines ,
“ This presents a great risk to deployment as leaders simply do not understand what AI or automation truly is and what it should drive . They are rushing to adopt a technology , without developing clear objectives or understanding how it will improve their overall services or business performance . AI is not a silver bullet – it is only as good as the data provided . If there are bad processes in place , automation technology will only accelerate existing issues .”

Inability to fully utilise digital tools cost enterprises nearly US $ 100 million last year , WalkMe research finds

WalkMe , a leading provider of digital adoption solutions , has released The State of Digital Adoption 2022-2023 report , showing enterprises ’ struggle to give employees the ability to use digital tools as they are intended and to their fullest extent . It found a lack of uptake of digital technology means enterprises over-spend by more than US $ 32 million in order to reach their strategic goals . In addition , 67 % of organisations are under ‘ incredible pressure ’ to accelerate Digital Transformation . Yet , they cannot guarantee that employees will fully use the technology at their disposal and so maximise its value .

Nearly two-thirds ( 60 %) of enterprises say that change management programmes are ‘ no longer fit for purpose ,’ while 70 % could not identify exactly who is responsible for managing the adoption of new technologies in their organisation . Enterprises plan to spend more than US $ 30 million addressing these challenges in the next three years . The right approach could greatly reduce almost US $ 100 million in costs caused by organisations ’ inability to fully realise the value of their technology investments .
“ By failing to make full use of the resources at their disposal , enterprises are constantly subjecting themselves to needless losses ,” said Ofir Bloch , Vice President of Strategic Positioning , WalkMe . “ Every enterprise has the potential to take full control of their digital investments , but they need the right approach in order to do so .”
14 INTELLIGENTCIO EUROPE www . intelligentcio . com