Intelligent CIO Europe Issue 57 | Page 39


‘‘ business

Mike Capone is the CEO of Qlik , a private cloud data and analytics company serving over 38,000 active customers in over 100 countries . Qlik offers a platform delivering end-toend , real-time data integration and analytics cloud solutions to close the gaps between data , insights and action . Capone joined Qlik in 2018 and led a robust effort to transform the company to help it stand out in a white-hot , crowded BI market . The key to this effort has been to leverage the cloud to bring together stateof-the-art data integration capabilities to unlock data from operational systems , with cutting-edge analytics that leverage Artificial Intelligence ( AI ) and application automation . By transforming data into Active Intelligence , businesses can drive better decisions , improve revenue and profitability , and optimise customer relationships .

Can you help explain what it means to be truly data-driven ?
At their core , data-driven organisations empower workers at all levels to ask the right questions about information and machines . This allows them to build knowledge , make decisions and communicate meaning to others , all through data . Data-driven businesses are more likely to produce data-literate employees ( and vice versa ) who contribute more to their roles and help businesses refine their competitive edge in this highly demanding global economy .
When data drives decisions , enterprises can act confidently , which is crucial in a world where certainty can be harder to achieve . Instead of instinct or gut feeling , data allows businesses to navigate challenges , identify the waves of change more quickly and pivot to new opportunities .
How are businesses using data to make decisions ?
Uncertainty has become a part of our lives and this will likely continue as the norm rather than the exception . Data is key in helping organisations of all sizes make confident decisions that drive certainty across their operations . The real-time , integrated nature of these insights is at the core of their value . Data-driven decisions also empower businesses to create actual and meaningful change . Whether providing retailers with the supply chain visibility they need to keep stock flowing or helping health systems uncover variations in care so they can treat patients more successfully , data makes all the difference .
For example , Qlik is deeply involved in healthcare , working closely with many healthcare organisations to achieve meaningful impact – one such organisation in the UK is Wigan and Leigh Teaching Hospitals NHS Foundation Trust ( WWL ). We have worked with WWL to put data at the heart of primary care and operational decision-making , equipping staff with real-time insights to make more informed decisions , transforming the patient experience and improving outcomes . We ’ ve also helped enable the Trust to share its data with other health and care organisations to take a joined-up and informed approach at every touchpoint in a patient ’ s care pathway .
Another key area where data plays a leading role is as a form of aid . Currently , we ’ re working with organisations
like Direct Relief to centralise data to help the universe of NGOs pinpoint refugee support needs and then activate them directly to aid in the humanitarian crisis in Ukraine . These are just a few examples of the power of data to create real , actionable change .
What challenges are organisations faced with when looking to become data-driven and how best do they solve them ?
Most data silos are created due to outdated thinking about the stability and security of the cloud . Forwardthinking organisations were already moving to the
Mike Capone , CEO of Qlik
Data-driven businesses are more likely to produce data-literate employees ( and vice versa ) who contribute more to their roles and help businesses refine their competitive edge .
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