CASE STUDY
Jan Cenkr has been appointed as Group CIO of Home Credit Group , one of the leading financial institutions operating worldwide and headquartered in Europe . Under Cenkr ’ s guidance , the organisation is set to prioritise the launch of its new Global Mobile App ( GMA ) which aims to deliver synergy across its markets . Building on Home Credit ’ s drive to level up financial inclusion and at the same time protect its 140 million consumers , the app will enable customers to gain loan approval quickly , transfer money seamlessly , while also managing their loans effectively in a unified dashboard .
Here we speak to Cenkr about the technology landscape , how the organisation ensures compliance with GDPR regulations across its regional markets and about the changing role of the CIO , as well as about the Global Mobile App ( GMA ).
Can you tell us about your role as Group CIO at Home Credit and what this entails ?
As Group CIO , I ’ m involved in daily activities across the business . I think the CIO in general has evolved over the years from being strictly IT-driven and basically defining strategy and executing strategy to being more a partner for the business domains . So I ’ m not only making sure our platforms are stable and providing the services to our customers , but I ’ m very much involved in helping to shape the business strategy as well .
What are some of the company ’ s key values and what goals do you have in mind in terms of IT progression ?
We have four domains which are centred around eight key values – we ’ ll focus on two : people centricity and digital savviness . Without people , we obviously can ’ t do anything – they are a key asset for us . And in terms of digital savviness – as I mentioned , the world around us has evolved and the past two years during the pandemic has shown that digital is the way forward , so now we ’ re focusing mainly on the digital channels .
How does your tech strategy align with the company ’ s core values and how does this impact your end-users ?
Very much so . Digital savviness and not only helping our internal customers to be more digitally-savvy , but also helping our customers in the countries or markets where we operate , to become better when it comes to usage of digital tools .
Tell us more about the launch of the Global Mobile App – how will it offer IT advantages and benefit your customers ?
We have something we call the Global Mobile Application which is a mobile app that should replace
I THINK ONE OF THE KEY CHALLENGES WE FACE – AND NOT ONLY ME BUT
I BELIEVE ANY OTHER LEADER – IS A SHORTAGE
OF TALENT .
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