Driving Digital Transformation with Axway

Commerzbank is a leading German bank with an international presence , serving private and small business customers as well as corporates , multinationals , financial service providers and

Over the last decade , customer expectations around the speed , convenience and personalisation of banking services have changed dramatically . Businesses and individual consumers alike are now increasingly seeking out providers that can deliver tailored services – available 24 hours a day – via digital channels . because being shut off from the outside world was seen as synonymous with security . Today , regulatory requirements such as PSD2 and open banking – and the booming popularity of online and mobile services – mean that the opposite is true . While security is as vital as ever , opening ourselves up to the wider financial services ecosystem is crucial to deliver the new , responsive services our customers expect .”

Building customer-centric services

To achieve its transformation goal , Commerzbank aimed to reimagine its banking workflows from the perspective of the end customer . First , the bank looked to build a robust , API-powered architecture that could support new , open services .

Christoph Berentzen , Head of API & Open Banking at Commerzbank , elaborates : “ For more than 150 years , banks operated a closed organisational structure ,

Volker Sulzbach , Subject Matter Expert API & EAI Technologies at Commerzbank , said : “ In the past , batch processes and file transfers were the most

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