FEATURE : ARTIFICIAL INTELLIGENCE
Companies are also likely to start their automation journeys with process mining . With process mining , the software obtains available data about what is occurring in a process ( and when ) and then transforms the process data into visual workflows . From there , companies can accurately view where there are bottlenecks that can be streamlined and where waste can be eliminated .
3 . Automation enables social impact
Organisations should not overlook the ways in which automation can help drive the social impact component of ESG . According to the IDC Future of Work Global Survey ( 2022 ), 37 % of employees are shifting to higher-value tasks thanks to automation , while almost 30 % of employees are reskilling for career development .
Companies should accelerate these outcomes by continuing to prioritise automation training and enable their workforce to utilise the technology ’ s full value . In doing that , employers should use automation as an opportunity to support better work-life integration , which is a key element of employees ’ engagement and well-being .
At the same time , companies should leverage automation to get more insights and address metrics related to employee engagement and retention rates , inclusion and diversity , training course usage and skill levels .
Nevertheless , to maximise their impact , organisations should think strategically about embedding automation in their sustainability agendas and plan well in advance . For example , a structured and end-to-end approach to aligning automation with such goals should include the following steps :
• Identify the organisations ’ sustainability goals that need prioritisation
• Map processes that can be automated through technologies like AI and RPA
• Improve and redesign processes to minimise
environmental impacts
• Automate data collection , analysis and overall ESG reporting processes
Ultimately , sustainability is only going to become more critical for businesses . Automation and AI can help support these goals and ensure the journey to a more sustainable future is smooth and efficient . �
Margareta Mucibabici , Director – Public Affairs and Social Impact , UiPath
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