CIO OPINION hyperautomation can be a catalyst for enhancing the recruitment experience and , importantly , enabling employees to think more strategically and focus on higher-value work . In the longer term , these are key elements in the improving retention .
However , the challenge remains significant . A recent survey by ABBY , a digital intelligence company , revealed that , ‘ six in 10 ( 61 %) employees say their job is made more difficult through trouble accessing data in documents , and nearly a quarter ( 24 %) lose a full day of productivity per week searching documents for information they need , to serve customers ’.
The question that begs to be asked is , how and where do you start with hyperautomation ? Start with extensive mapping and analysis of processes across the organisation – such as back-office operations – which are time-consuming and repetitive . Once done , derive insights that feed your digitalisation and automation strategy that are aligned to your organisation ’ s overarching business objectives . Then go shopping for expert solution providers who understand your specific requirements and can execute and implement your strategy . more responsive to customers and 41 % said AI skills would free up time for more creative tasks , thereby keeping them motivated ’.
A more resilient and happier workplace
One unassailable truth is that automation is here to stay . Technology tools and automation of work in the last several decades have not only helped to improve the quality of work , but increased efficiencies as evidenced by measurable data . AI- and MLprogrammed robots can perform repetitive tasks consistently , efficiently and more accurately than humans . AI-powered tools have uncovered actionable insights from data , allowing companies to become better at what they do .
As the nature of work evolves , people ’ s expectations of what they want from their employers and their work also evolves . When hyperautomation is integrated into existing processes , humans can focus on tasks that require the ‘ human touch ’ and attention , unlock their creative potential and improve collaboration , and increase customer lifetime value .
One critical factor when you develop your hyperautomation strategy is to involve employees during the planning and transformation rollout . Open communication is a demonstration of your intent and will give employees assurance of how their workflow is going to change for the better and result in greater engagement in the workplace . In fact , the ABBY report found that ‘ 31 % agreed AI skills would help them be
To build a more resilient workplace that is engaging , purposeful , profitable and happier requires a deep understanding of the underlying challenges and the ability to envision a future where technology and humans coexist meaningfully . After all , technology and people have always complemented each other and hyperautomation is just one step closer in that direction . p
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