FEATURE : 2022 TECHNOLOGY FORECAST
New research unveils that transitioning communications and processes from physical to digital while reducing costs and supporting changing working models top the list of FS priorities . Here , Gary Harrold , CEO of Swiss Post Solutions , UK & Ireland , explores how delivering superior customer experiences hinges on Digital Transformation , as well as some of the priorities for banking & financial services leaders over the next 12 months .
Swiss Post Solutions ( SPS ), a leading outsourcing provider for business process solutions and innovative services in document management , has released new research that shows the transition from physical communications and processes to digital is the number one priority for financial services leaders in the next year .
This may be driven by the fact that over half reported their ability to deliver a superior customer experience was hampered by issues integrating digital , online with physical , offline communications .
When asked what the top three priorities were for the next 12 months , cutting costs and supporting
Pressure on banking and finance sector as expectations drive new Digital Transformation priorities
42 INTELLIGENTCIO EUROPE www . intelligentcio . com