For this month ’ s cover story , Paul Flynn , Head of Digital Channels , KBC Bank Ireland , tells us how the company needed to update its website to offer its customers a better digital experience , while ultimately making it more appealing .

We hear how it leveraged Liferay ’ s digital experience platform as a starting point for development , and how the platform enabled Liferay partner , Webtown , and digital product practice , WONDR , to deliver an enhanced customer experience that out-performed the previous one . Read more about this on page 58 .

Another of our customer stories this month explores Decathlon ’ s work with Datadobi in carrying out cloud data migration , on page 63 . Tony Devert , IS Engineer , Decathlon , discusses why it migrated its data to the cloud , as well as offering some insight into how Datadobi ’ s DobiMigrate solution helped it to dramatically accelerate the process . discusses how the pandemic impacted the CIO role and how CIOs can ensure they keep up with the needs and demands of the modern customer .

On page 38 , Darren Cassidy , Managing Director UK & I , Xerox , offers some top tips for how organisations can ensure they operate with a digital-first approach to evolve on their Digital Transformation journey .

Another of our features , on page 42 , takes a look at how Europe is leading the way in Smart City development . We shine a light on the importance of governments recognising the value of investment in Smart Cities to drive more sustainable transformation and digitisation .

I hope you enjoy the read and if you ’ d like to contribute to any upcoming editions , please don ’ t hesitate to get in touch at alix @ lynchpinmedia . co . uk

This month , in our ‘ Trending ’ feature , we take a look at the ways CIOs prioritise innovation to improve digital customer connections . Toby Alcock , CTO of Logicalis ,

Alix Pressley Editor

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