CIO OPINION
They have Uninterruptible Power Supplies ( UPSs ) with old batteries and out-of-date firmware . At Schneider Electric , we estimate that 62 % of customers are running outdated device firmware , which creates the kind of cybersecurity risks that have been dominating headlines .
We ’ ve used insight from our data lake and created device scorecards to prioritise what needs immediate attention . We ’ ve invested in features such as massapplied device setting changes and automated firmware updates . This makes the job of ensuring the devices are complying with security policies much simpler . Additionally , the ability to connect to our data lake where we are using AI and analytics to provide insights and predictions on failures helps ensure downtime is avoided .
We believe that by leveraging technology , it ’ s possible to make the hybrid IT environment more secure , more resilient and more sustainable , even with limited staff support .
What kinds of services and support are customers looking for to improve business resiliency and efficiencies ?
Clearly , we believe that technology and software tools play a key role , but services is just as important . It does no good to predict a device failure if no one can go and resolve that issue and perform service .
Schneider Electric as well . Sometimes they have a mix of these strategies .
By opening up access to the data and intelligence in our tools , we are trying to empower the CIO to use the right partner for the right job at the right time . Our view is that this approach is the only way to solve the challenges of a resilient , secure and sustainable hybrid IT environment .
How do you enable organisations – and people – to stay connected through your remote monitoring solutions ?
We ’ ve made a significant commitment to cloud enabling our tools set . We see many benefits to this approach , which includes easier remote access ( no VPN required ) as well as mobile access . Some of our customers have told us that in many respects , this has been a ‘ life changer ’ – the ability to remotely , from anywhere , stay connected and be able to resolve infrastructure issues . We have an example where our customer told us we saved their holiday because they were able to use our tools remotely , avoiding what would have traditionally required a trip to the office .
Can you highlight any recent customer use cases ?
We have a number of customers who are leveraging our software and working directly alongside expert
We believe CIOs will need to think of the ecosystem of partners they have and how can they utilise them more effectively . To enable this ecosystem , we ’ ve been investing in making the information in our tools more broadly available and easier to integrate via APIs . We ’ ve seen companies that are managing the complexity themselves , leveraging managed service providers , leveraging other vendors , and / or leveraging
We are committed to helping the industry get ahead of these challenges , and management tools are a key part of that strategy .
www . intelligentcio . com INTELLIGENTCIO EUROPE 47