On the cover this issue , we have Mark Gwynne , IT Director , Severn Trent , who tells us how the leading water company implemented Citrix ’ s technology to deliver a consistent , high-performance experience that would keep its customers engaged and productive while working from home . Read more about how the technology solution has improved operations , on page 58 .

Another of our case studies featured in this issue explores the relationship between International Baccalaureate and Darktrace . Richard Jenkins , Global Head of Security & Risk , International Baccalaureate , tells us how Darktrace ’ s Antigena solution has dramatically improved the institution ’ s cybersecurity posture and helped it to achieve unprecedented network visibility . Learn about this in more detail on page 63 .

This month , for our ‘ Editor ’ s Question ’, we asked the experts how business leaders can apply the lessons learned from the pandemic to prepare for the next crisis . We received some interesting responses from Alex McMullan , VP and CTO International , Pure Storage ; Don Schuerman , CTO , Pegasystems ; and

John Vestberg , CEO and Co-founder of Clavister . This can be found on page 34 .

We also take a closer look at the customer experience in this issue and consider why CIOs need to double down on customer experience innovation in 2021 . Martin Taylor , Deputy CEO and Co-founder at Content Guru , says CIOs need to use data to drive enhanced collaboration across the enterprise in order to exceed customer expectations and stay one step ahead of the demand .

On page 46 , we hear a CIO ’ s opinion who says 2021 must be the year of establishing infrastructure everywhere . Elie Dib , Senior Vice President , EMEA at Riverbed Technology , discusses why CIOs and their teams need to embrace this concept and ensure they have the best technology solutions in place to support it .

This month , we ‘ Get To Know ’ David Craig , CEO , Iceotope , who tells us how he landed in his role and how he likes to relax and unwind outside the office .

I hope you enjoy the read and if you ’ d like to contribute to any upcoming editions , please don ’ t hesitate to contact me at alix @ lynchpinmedia . co . uk

Alix Pressley Editor

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