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when implemented correctly . However , its performance relies on the underlying network , and many partners launch UCaaS without thinking through the overall system . The result is a service that doesn ’ t realize its full potential and therefore falls short of customer expectations .

INCREASED BANDWIDTH

Accessing services in the cloud requires greater network capacity than locally provisioned resources , which could mean a need for increased bandwidth .

SD-WAN

Because of SD-WAN ’ s ability to enhance the UCaaS experience , the two make for a natural bundle . Adding SD-WAN allows :

• Enhancement of UCaaS applications , such as video and voice , that are susceptible to latency , packet loss and jitter .

• Most SD-WAN providers provide a MOS score to allow quick / easy view of call quality .

• Prioritization of applications , routing traffic down the best available path and improving network performance .

• Improvement in resiliency by pushing missioncritical apps such as voice to a failover connection in times of need via packet duplication , preventing lost calls and lost business .

SIP ( SESSION INITIATION PROTOCOL )

SIP is a natural sell-with for UCaaS because it reserves bandwidth specifically for voice , ensuring that call quality is maintained even when bandwidth utilities exceed available capacity .

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MANAGED FIREWALL SERVICES

With the simplification UCaaS brings , many businesses might also find it easier and more cost effective to outsource their security to an outside vendor .

Download whitepaper here

BaaS / DRaaS

Having backup offers protection against a worstcase scenario , while disaster recovery ensures files , databases and applications can be quickly accessed so normal business operations can be resumed . p

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