INTELLIGENT BRANDS // Software for Business

Dynatrace , has announced that

Temenos , a world-leading provider of banking software , is using the Dynatrace Software Intelligence Platform to help its customers create seamless banking experiences . With Dynatrace , Temenos gains automatic and intelligent observability across the hybrid , multi-cloud ecosystem that underpins its SaaS offering , which includes a combination of Microsoft Azure , AWS and on-premises solutions . Dynatrace is helping to transform the way Temenos ’ IT team works , enabling them to deliver new services faster and proactively optimise digital experiences for its customers in the financial services industry .

“ As an SaaS provider , it ’ s critical that we proactively and continuously optimise our services to enable our customers to create better banking experiences ,” said Andrew Reeves , Managing Director , Temenos SaaS . “ The complexity and dynamic nature of our highly distributed architecture was increasingly difficult to manage . We needed a new approach to monitoring to enable us to continue delivering rapid innovation and digital experiences that delight our customers . Do-it-yourself approaches would have required too much manual configuration and manpower investment , so we looked at commercial solutions , and Dynatrace was the clear choice . The Dynatrace platform ’ s breadth of capabilities , scalability and continuous automation and the maturity and power of its AI-engine made the decision a no-brainer .”

As with many modern cloud environments , Temenos ’ SaaS platform has become increasingly complex . Not only are the interdependencies among services , workloads and the cloud infrastructure they run on growing exponentially , the frequency of change in these environments is increasing as well . To regain control and to understand and anticipate issues , not just observe data , Dynatrace provides an automatic and intelligent observability platform that supports webscale environments . All data sources and services are auto-discovered continuously , and topology is mapped and maintained for exact dependency relationships in real-time . The Dynatrace AI engine , Davis , automatically identifies any anomalies that arise , providing precise root-cause determination and prioritising answers based on business impact . This helps Temenos ’ teams to understand the full context of any performance or user experience problems immediately , effectively manage their workload and focus on high-value projects that improve customer success and business results .

“ I don ’ t need my team spending valuable engineering time setting up a monitoring system or searching through data for insights . We need to remain focused on delivering faster innovation for our customers and driving better outcomes for our business ,” said Reeves .

“ Dynatrace ’ s continuous discovery and instrumentation capabilities are particularly attractive , enabling us to maintain observability across our dynamic SaaS environment , automate manually intensive tasks and achieve incredibly fast time to value . The AI capabilities are also invaluable , enabling our teams to move away from looking at dashboards and trying to analyse data , to having a platform that provides us with the knowledge and precise answers we need to create better experiences for our customers .” •

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