CASE STUDY
maintain a high level of straight-through processing , we ’ ve developed an AI solution that can help the Kofax robots match a payment with an invoice using other information , such as the customer ’ s address .
“ AI and automation are also now playing an important role in our equipment maintenance and servicing business . Using an AI-powered solution that we developed inhouse , we can now predict when components on our clients ’ equipment are approaching end of life – enabling us to perform proactive maintenance before the parts fail . Our Kofax solution is helping us to automatically create these maintenance activities in our CRM platform , which plays a key role in scheduling the work in a timely manner .”
By working with NovaCore to shape automated business processes , Borusan Cat has shifted employee perceptions of automation . Rather than fearing the disruptive potential of software robots , employees are embracing the benefits of automation – and there are now more than 30 active requests for new Kofax RPA robots from the business .
“ As software robots become ever more tightly woven into our business processes , we see that governance will become an increasingly important consideration ,” said Özçay .
“ Software robots are already delivering significant value to the business ,” said Özçay . “ When we first deployed Kofax RPA to automate our invoice reconciliation process , we found that we could claim tax back from the government far faster – improving our cash flow .
“ What ’ s more , by cutting the process from days of tedious work to just minutes , we saw a 10-point increase in employee engagement in our finance team within a year . By empowering our people to spend more of their time on rewarding , creative work , we ’ re helping to add value to the business and retain our talent .
“ The positive results aren ’ t limited to our finance team ; today we have 120 robots in total automating 60 processes and saving 3,050 man-days for every year . Invoice reconciliation robots are saving 21 man-days in total per month in all companies .”
Borusan Cat continues to enhance its digital workflows and the company is using AI technology to deliver even higher levels of accuracy and efficiency .
“ The Kofax RPA robots that drive our reconciliation process primarily use the customer ’ s tax number to match payments to invoices , but sometimes this key piece of information is missing ,” said Özçay . “ To
“ Going forward , we plan to develop a groupwide governance framework to help ensure robots that drive mission-critical processes are maintained and developed according to strict controls and industry best practices .
“ Digitising and automating a process are both prerequisites to optimising a process – and thanks to our work with NovaCore and Kofax RPA , we are now well on the way to realising our Digital Transformation goals .” •
THE POSITIVE RESULTS AREN ’ T LIMITED TO OUR FINANCE TEAM ; TODAY WE HAVE
120 ROBOTS IN TOTAL AUTOMATING 60 PROCESSES AND SAVING 3,050 MAN-
DAYS FOR EVERY YEAR . www . intelligentcio . com INTELLIGENTCIO
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