NEWS
Volue provides EnBW Trading with
cloud-based software solutions
The share of renewable power production in Europe increases
steadily and, with this, market volatility. To remain competitive in
this segment, utilities need integrated and cloud-based IT solutions.
EnBW, as one of the large energy utilities in Germany and Europe,
will use Powel DeltaXE, a cloud-based software solution for power and
gas scheduling, position management and the power plant dispatch
in European Markets.
“We welcome EnBW in our Powel and Volue community. EnBW has
significantly increased investments and earnings in the renewables
business in the last years. The mission of our green-tech group,
Volue, is to help our customers to succeed in the massive transition
from fossil to renewable energy by offering digital technology and
deep industry knowledge,” said Trond Straume, CEO in Volue.
“To catch new business opportunities, time to market, flexibility and
a high degree of automation is key for us. The competencies and
experience that Powel DeltaXE stands for along with the extensive
power and gas market coverage make the Volue group our ideal
strategic partner. Powel DeltaXE Software-as-a-Service will cover the
entire 24/7 processes and serve as our new European Physical Asset
Trading Solution,” said Benjamin Karsten, Head of Power and Gas
Scheduling in EnBW.
“We are proud that EnBW decided to use Powel DeltaXE and we are
looking forward to a close cooperation. This strategic cooperation
confirms our market-leading position in the field of power
production optimisation, dispatching, trading and scheduling. I
am honoured to lead our strong growth in the European power
production and energy trading market,” said Stefan Zähringer,
General Manager Powel AG and GmbH.
Enfield Council extends specialist contact
centre partnership with Civica
Civica, a global leader in software
for public services, has extended its
partnership with Enfield Council. Civica will
continue to provide specialist contact centre
solutions for the council, dealing with 95%
of incoming calls at the first point of contact.
The new, two-year contract will help Enfield
further improve local services and support its
wider Digital Transformation.
The contract builds on the initial partnership
formed in 2017 to provide flexible resource
for revenues and benefits processing, business
rates collection, Single Person Discount
reviews and Adult Social Care financial
assessments. Working together, Civica and
Enfield have been able to maximise enquiry
resolution at first point of contact for council
tax and benefits-related calls, vastly reducing
call waiting times for residents.
Through a combination of new collection
initiatives, including improvements to the
telephony service, Enfield increased its
council tax collection rate in 2019/20
to 98%, boosting income by around
£1.2 million.
Built on the foundation of Civica’s cloudenabled
software platform for managing
revenues and benefits, the company manages
calls for the full cycle of council tax collection
from initial billing, changes in circumstances,
discount and exemptions through to recovery
and enforcement enquiries.
Civica also handles all types of housing
benefit calls including enquiries on
eligibility, evidence, appeals and
overpayments. During COVID-19, all
processes were moved to remote working
with no disruption to services.
14 INTELLIGENTCIO www.intelligentcio.com