NEWS
N4Engage releases Microsoft
Teams Direct Routing to give
customers phone call functionality
a key player in the collaboration market, without the purchase of
a phone system licence, basic functionality does not give its users
telephony capabilities.
With the launch of Microsoft Teams Direct Routing capability,
N4Engage – an accredited Microsoft partner and reseller – now
offers its customers the use of telephony capabilities by utilising
its SIPLink trunking solution and infrastructure to connect with
Microsoft Teams.
N4Engage, Node4’s collaboration business unit, has
announced the availability of its Microsoft Teams Direct
Routing capability, giving customers the ability to add telephony
services to Microsoft Teams.
Microsoft Teams usage has grown by 894% over the last six months
as the business landscape shifts to remote working and organisations
increasingly rely on collaboration tools. While Microsoft Teams is
The SIPLink platform is wholly owned and managed by N4Engage
and hosted in Node4’s own data centres. It provides a flexible,
reliable and feature-rich SIP platform that can be used with any
SIP-compliant system – and now supports Microsoft Teams. SIPLink
features, such as International Numbers, bespoke routing and
on-net calling between systems, can now be utilised by Teams
customers too.
Richard Buxton, Director of N4Engage, said: “Adapting our SIPLink
solution for Teams means our customers can make calls through
Microsoft Teams, ensuring communication is quick and simple in a
time when this is vital to businesses.”
Manchester City Council allows contact centre
agents to operate from anywhere
8
×8, a leading integrated cloud
communications platform provider,
has announced that Manchester City
Council has selected 8×8 Contact Centre
to keep vital services running safely for
its more than half a million residents
throughout lockdown.
Supporting one of the largest metropolitan
districts in the UK, Manchester City Council
commenced a detailed procurement
process two years ago, to implement a new
cloud-based communications solution in
line with its wider cloud-based ICT strategy.
Nearing the end of the process, the 8×8
Open Communications Platform had been
selected due to its enhanced flexibility and
ability to connect contact centre agents
across voice, video and chat.
However, in light of the COVID-19 outbreak
and the UK government’s mandate to work
from home, the council fast-tracked solution
deployment in order to keep vital services
running while ensuring the safety for both
residents and staff.
During the peak of the pandemic, it was
essential the social care team was able to
continue assisting the city’s most vulnerable
residents around the clock, while keeping
agents safe, as well as essential emergency
control and financial assessment teams.
Additionally, a COVID Hub was also
established to answer residents’ queries
relating to the Coronavirus. Working to
tight timescales, 8×8 enabled 120 critical
service agents from these teams to operate
from anywhere, including home and
other remote work settings, in a matter of
weeks. By the end of August, this will have
increased to 250 agents supported by the
new system.
www.intelligentcio.com
INTELLIGENTCIO
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