NEWS
ol City Council
s essential services
erable citizens with
s Community Helper
uncil has
ivica’s Community
d solution to help
support to citizens
isolating as a result of
is.
ght in Community
its COVID-19
cludes delivery of
arcels, prescriptions
support to vulnerable
is now used to
enquiries as well as
nteer and partner
he Merseyside Fire
ssisting with deliveries
ic.
iving a large number
y, with more than 900
enquiries for support during just one
week in April.
Prior to implementing Community Helper,
the council was using up to 15 separate
spreadsheets to coordinate incoming
requests and manage the service.
The new Civica system has automated all
processes, making it easier to coordinate
requests, remove errors and speed up
delivery of key services for citizens.
Building on the iCasework cloud
platform, which is already used by
more than 50 councils in the UK, as
well as a number of central government
departments, Community Helper allows
councils to coordinate support to their
most vulnerable residents during the
current pandemic.
INTELLIGENTCIO
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