tested every six months to ensure the
efficiency and effectiveness of the company’s
operations during a disaster or a crisis.
The CIO should immediately assemble
his virtual incident response team to react
swiftly and precisely to assess the situation
during critical IT incidents or cybersecurity
attacks, so they mitigate the damage,
respond at speed and make informed
decisions about how to move forward.
The administrators and operators of the
data centre and on-premise business
services will manage the systems remotely
and the CIO needs to have end-to-end
visibility of the entirety of the services
provided to both internal users and the
customer-facing applications.
The health of the business services and
data centre infrastructure components,
systems performance and availability are
the highest priorities for the CIO in order to
“
THE COMMAND
AND CONTROL
TEAM SHOULD
PROVIDE THE CIO
WITH A SINGLE
PANE OF GLASS
DASHBOARD,
EQUIPPED WITH
THE RIGHT VIEWS.
maintain excellent levels of user experience
and service accessibility for customers and
employees. The command and control
team should provide the CIO with a single
pane of glass dashboard, equipped with the
right views.
The dashboard will provide real-time visibility
on the most critical business applications
and their dependencies, as well as network
performance and traffic, virtual private
connections status, application response
time and, most importantly, security threats.
Working from home will allow workers to
connect remotely to critical business services
and underlying infrastructure, possibly from
an unsecured network and without the use of
a trusted and regulated VPN. This will upsurge
the chances for attackers and simultaneously
compromise data centre servers and interface
with malicious threats and attacks.
The CIO and the security officer must
implement further security controls to
shield critical IT assets from cybersecurity
assaults and abuse by expanding and
increasing the system update refreshes and
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