Raya Contact
Centre
transitions
agent
workforce to
remote working
Teleste to provide on-board
solution to Alstom’s very
high-speed trains in France
R
aya Contact Centre, a leading Business
Process Outsourcing service provider
with contact centres in Poland, the UAE and
Egypt, has announced that it has successfully
enabled its entire contact centre workforce
to work remotely.
The news comes as efforts are being made
to combat the spread of Coronavirus and as
organisations across Europe, the Middle East
and North Africa (MENA) follow the social
distancing recommendations of government
and healthcare authorities.
As the company’s contact centre is built
on Avaya solutions, Avaya played a critical
role in ensuring a seamless transition that
resulted in no cost implications for Raya
Contact Centre.
“As the BPO services provider to clients
that include highly reputed regional and
international businesses, it is imperative
that we keep operations on track, while
prioritising the safety and well-being of our
staff,” said Yasser M Sharaf, IT Director at
Raya Contact Centre.
“Avaya has been extremely proactive
in anticipating our Business Continuity
requirements and implementing a solution
without us having to incur any additional
costs. This has given us the ability to utilise
our existing investments to seamlessly
transition our workforce to a remote
working arrangement.”
T
eleste Corporation will provide the
on-board solution to Alstom’s very
high-speed trains, which will be delivered
to the French national railway operator,
SNCF Mobilités. With the deployments
starting in 2021, Alstom’s order covers
the equipment of 50 double-decker very
high-speed trains and includes a further
option of 50 additional trainsets.
“We are excited to work with Alstom for
the very high-speed rail services at the
heart of the European public transport
landscape, enabled by the Avelia Horizon
train platform,” said Jörn Grasse, Vice
www.intelligentcio.com
President of Rail Information Solutions
at Teleste. Teleste’s deployment for the
trains will include passenger information
management functions and a new
interface for passenger information
control. In addition, on-board video
surveillance, audio and video recording,
public address, on-board TFT displays
and LED displays on train doors will be
covered. The on-board system ensures the
smooth flow of passenger information
in trains travelling at speeds of over 300
km/h and delivers the information to up
to 740 passengers in each rail car reliably
and accurately, even on the move.
INTELLIGENTCIO
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