Intelligent CIO Europe Issue 28 | Page 15

Raya Contact Centre transitions agent workforce to remote working Teleste to provide on-board solution to Alstom’s very high-speed trains in France R aya Contact Centre, a leading Business Process Outsourcing service provider with contact centres in Poland, the UAE and Egypt, has announced that it has successfully enabled its entire contact centre workforce to work remotely. The news comes as efforts are being made to combat the spread of Coronavirus and as organisations across Europe, the Middle East and North Africa (MENA) follow the social distancing recommendations of government and healthcare authorities. As the company’s contact centre is built on Avaya solutions, Avaya played a critical role in ensuring a seamless transition that resulted in no cost implications for Raya Contact Centre. “As the BPO services provider to clients that include highly reputed regional and international businesses, it is imperative that we keep operations on track, while prioritising the safety and well-being of our staff,” said Yasser M Sharaf, IT Director at Raya Contact Centre. “Avaya has been extremely proactive in anticipating our Business Continuity requirements and implementing a solution without us having to incur any additional costs. This has given us the ability to utilise our existing investments to seamlessly transition our workforce to a remote working arrangement.” T eleste Corporation will provide the on-board solution to Alstom’s very high-speed trains, which will be delivered to the French national railway operator, SNCF Mobilités. With the deployments starting in 2021, Alstom’s order covers the equipment of 50 double-decker very high-speed trains and includes a further option of 50 additional trainsets. “We are excited to work with Alstom for the very high-speed rail services at the heart of the European public transport landscape, enabled by the Avelia Horizon train platform,” said Jörn Grasse, Vice www.intelligentcio.com President of Rail Information Solutions at Teleste. Teleste’s deployment for the trains will include passenger information management functions and a new interface for passenger information control. In addition, on-board video surveillance, audio and video recording, public address, on-board TFT displays and LED displays on train doors will be covered. The on-board system ensures the smooth flow of passenger information in trains travelling at speeds of over 300 km/h and delivers the information to up to 740 passengers in each rail car reliably and accurately, even on the move. INTELLIGENTCIO 15