CIO opinion
CIO OPINION
“
A COMMON
PERCEPTION LATELY IS
THAT IT TEAMS ARE NOT
SKILLED ENOUGH TO MEET
THE NEW CHALLENGES OF
RISING DATA LEVELS.
//////////////////
Steve Blow, UK Systems Engineering Manager at Zerto
Measuring
and overcoming
technology disruption
Attracting and retaining
skilled employees is
imperative to business success
and technology downtime
can seriously impact staff
morale above any financial or
business loss. Steve Blow, UK
Systems Engineering Manager
at Zerto, discusses the correct
strategy and approach for a
CIO to best avoid losing top-
talent employees.
E
nsuring that all technology
throughout an organisation is
working properly – no matter which
team uses it – is ultimately the job of
the CIO. This means both setting the
strategy for technology growth within the
organisation, as well as how that impacts
the people, processes and products
delivered by the business. Unfortunately,
it also means dealing with the fallout
when a tech-related disruption occurs.
In these situations, the first thought for
most is: ‘how is this going to impact the
business and affect us financially?’ This
is not surprising as 37% of organisations
impacted by disruption could trace a
direct loss in revenue to the event.
However, more than just money or
data can be lost after an incident
and it’s imperative for CIOs to have a
comprehensive view of problems that
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INTELLIGENTCIO
arise from all angles, including the human
impact of downtime, an aspect that can
often be overlooked.
The problems, beyond IT
Tech-related disruptions come in many
forms, ranging from ransomware and
cybersecurity attacks to natural disasters
that take down a data centre, or plain and
simple human error. Following these types
of incidents, organisations reported that
in 53% of cases, employees had to work
overtime, and 50% of the time there
was a loss of productivity. All of this can
seriously affect staff morale, on top of
any financial or business losses. According
to EY, three of the top six factors that
full-time workers give for quitting their
jobs is to do with supporting a better
work–life balance, with excessive overtime
hours being the third most commonly
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