NEWS
Bionic selects Natterbox to deliver quality
customer care during business expansion
B
ionic, a UK leading provider of comparison
services for businesses, has announced
that it has selected Natterbox’s telephony
platform to unify and streamline its customer
sales and service. Natterbox’s cloud-based
system is 100% embedded within Salesforce,
meaning data from phone calls can be
captured and reported on more accurately –
helping Bionic turn more leads into business
during a time of exciting growth.
Since 2007, Bionic (previously called Make
It Cheaper) has been dedicated to saving
UK businesses the time and frustration
of sorting out their business essentials. It
works with comparison website brands to
ensure SMEs get the best possible deal on
their energy, insurance, broadband and
finance. Bionic is committed to being the
’smart way for SMEs to sort their business
essentials, combining smart technology
with world-class human service, so it is
essential that it delivers a sophisticated and
reliable communication experience to both
customers and partners.
As Bionic was rolling out Salesforce across
the business, it became clear that its existing
telephony solution was not capable of
supporting the level of growth and speed of
operation required. The company needed a
fully Salesforce-embedded system to improve
efficiency and deal with the high volume of
inbound and outbound calls its agents handle
on a daily basis. Bionic selected Natterbox for
its unified phone system that can be easily
replicated across the business – crucial for a
company planning further growth through
making acquisitions in the future. Natterbox
will help Bionic successfully filter through all
the calls from both customers and partners,
thanks to features such as automatic skills-
based routing.
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Nokia wins Deutsche Bahn tender to deliver
world’s first 5G-based network for automated rail
(FRMCS) standard, based on 5G, and sets the stage for the Digital
Transformation of railway operations.
Nokia is a leader in this market with extensive experience in providing
GSM-R systems to rail operators in 22 countries, covering 109,000
km of track. Overall, Nokia has provided networking, cybersecurity,
IoT and analytics solutions to 110+ operators for both mainline and
metro rail. This project – to deliver the first 5G SA solution for rail
operation – further emphasises Nokia’s leadership position.
N
okia has won a tender to test and deliver the world’s first
standalone (SA) 5G system for automated rail operation in
Hamburg, Germany. The project is part of Deutsche Bahn’s highly
automated S-Bahn operation project. The Proof of Concept (PoC)
will test whether 5G technology is mature enough to be used as the
connectivity layer for future digitalised rail operations.
The project constitutes an early and important step in the
development of the Future Railway Mobile Communications System
www.intelligentcio.com
By 2021, as part of the project ‘Digitale S-Bahn Hamburg’, highly
automated trains (with train drivers on board who keep safety
responsibility) are expected to operate on a 23-kilometre section of
the S-Bahn Line 21, starting at Berliner Tor, one of the main transport
hubs in Hamburg. Part of the demonstration will include fully
driverless shunting of empty trains in an area near Bergedorf station,
based on the transmission of train control information over the
Nokia 5G mobile network. The Nokia 5G solution is based on 3GPP
standards for 5G mobile networks, allowing highly or fully automated
trains to exchange relevant data with trackside equipment by 5G
radio. This will have positive effects on cross-border operation,
capacity of rail infrastructure, punctuality of trains and also on
customer experience.
INTELLIGENTCIO
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