t cht lk
TECH TALK
This has implications for all industries and
sectors of the economy. In a hospital,
it could mean that initial diagnoses are
made seconds after someone crosses the
threshold. In a school, it should allow the
classroom experience to be tailored to the
learning needs and comfort level of every
pupil, supporting attainment and wellbeing.
In the workplace, it will enable more
effective collaboration between people,
wherever and whenever they are working.
While in sectors such as retail, it will add
an entirely new layer to the consumer
experience, with the possibility for people to
have clothes modelled to them dynamically,
seconds after they have snapped them on
their smartphone.
The opportunities of the Edge are also
intrinsic to the potential of Smart Cities
to harness technology in the service of
78
INTELLIGENTCIO
“
THE EDGE WILL
INCREASINGLY
ALLOW
PROVIDERS TO
MOVE BEYOND A
ONE-SIZE-FITS-
ALL APPROACH
AND PROVIDE
CUSTOMISED
EXPERIENCES AT
SCALE.
enhanced mobility, improved sustainability
and reduced running costs.
Two thirds of the futurists and industry
experts surveyed by Fast Future said that
they expect at least a third of companies to
be achieving ‘mainstream personalisation’
in the next five years.
From retail to hospitality, education and
healthcare, the Edge will increasingly allow
providers to move beyond a one-size-
fits-all approach and provide customised
experiences at scale.
This has immense implications for the
ability to more effectively serve customers,
employees and public service users.
Within the next few years, Fast Future’s
experts believed that the ability to localise
products and services, price dynamically and
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