Case study
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Virgin Trains streamlines
processes with ServiceNow
to transform customer
experience
Modernisation is key to Digital Transformation and
a positive customer experience. John Sullivan, CIO
at Virgin Trains, explains how the company is on
a journey to modernisation and aims to radically
improve customer services by streamlining
internal processes and service delivery.
Joh
n
58
Sulliv
an
s
rain
, CIO at Virgin T
INTELLIGENTCIO
www.intelligentcio.com