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need to innovate and execute. It’s a cultural
change that ultimately becomes a decisive
competitive differentiator.
Workspace
Work is increasingly seen as an activity rather
than a location. The concept of a nine to
five job is perhaps no longer the norm with
employees not wanting to feel chained to
their desks for seven hours a day. Instead,
they want the flexibility of being able to work
when and where they feel most productive.
In doing so, organisations need to recognise
the power technology can have to transform
their digital workspace – where ‘collaborative
hubs’ emerge alongside flexible working
policies in the corporate world and voice-
enabled apps and Artificial Intelligence-
driven tools help workers collaborate
wherever they may be.
However, with these innovations comes an
increase in security risks. As more traditional
working hours and policies become obsolete,
‘borderless organisations’ start to emerge
which can cause concern for IT security teams.
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INTELLIGENTCIO
Past designs of security infrastructure are no
longer relevant as new working environments
result in back and forth data flows between
multiple devices across the world. So, it’s no
surprise that in IDC’s report, digital security
is the number one initiative businesses are
looking at when considering their approach to
a new working strategy. Securing the digital
workspace requires security capabilities to be
built in at every level – users, apps, endpoints
and the network, which is all achievable
through software. and business intelligence. This allows
employees to learn and improve from
mistakes – where the workforce has the
ability to fail, recover and try again – a key
component of a successful organisation.
Workforce Bringing together these three pillars into the
foundation of your business will give you
the platform architecture, management and
security capabilities and experience-centric
approach that are needed for the new world
of work.
The final pillar that makes up the foundation
of digital success is your workforce. The
makeup and nature of the workforce
is radically evolving. On the one hand,
demographic shifts are impacting the size,
age and diversity of the workforce; on the
other hand, intelligent technologies are
augmenting and automating work while
creating new opportunities for value creation
within organisations.
Intelligent technologies will provide
new levels of productivity, accuracy
Creating a truly effective digital workspace
requires a relentless focus on employee
experience that ensures greater freedom
of choice.
Putting the three pillars into practice
Changing working practices and the strategy
required to do that is not a simple process.
It requires time and investment and there
will be hurdles and setbacks along the way.
Businesses who persevere with this approach
will reap the rewards of a more user-centric
experience across its customers, employees
and business. n
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