INDUSTRY WATCH
TO MAINTAIN AND BUILD
ON OUR POSITION AS THE
LEADING TWO-PERSON HOME
DELIVERY SPECIALIST IN
THE UK, WE ARE COMMITTED
TO INNOVATION AND
CONTINUOUS IMPROVEMENT
A
rrowXL, a UK-leading two-person
home delivery specialist, is
partnering with Paragon to fully
automate and streamline its
distribution operation. The company has
chosen an advanced transport planning
solution from Paragon to better manage
and enhance its extensive service offering,
providing greater delivery choice and
improved customer communications.
ArrowXL delivers over 2 million customer
orders every year on behalf of leading
retailers and manufacturers. Providing
a comprehensive six-day delivery and
collections service with a variety of service
levels, the company recognised the need
to replace manual and semi-automated
transport planning processes with a robust
and scalable solution from Paragon. This
will enable ArrowXL to support its rapid
growth strategy and meet the ever-changing
delivery needs of the retail industry.
The Paragon solution will enable ArrowXL
to plan its collection and trunking service,
as well as its two-man home delivery service
which makes 7,000 deliveries a day to
addresses nationwide from four distribution
hubs. ArrowXL’s fleet of 400 vehicles will
be optimised to provide customers with a
choice of two-hour time windows across
a range of 24-hour, 48-hour, 72-hour
and platinum delivery options. Paragon’s
transport planning software will also be
integrated with ArrowXL’s vehicle tracking
system, so the company can monitor
planned versus actual performance and
www.intelligentcio.com
access real-time delivery information for its
customer service team.
“To maintain and build on our position as the
leading two-person home delivery specialist
in the UK, we are committed to innovation
and continuous improvement,” said James
Robbins, CIO at ArrowXL. “By investing in the
best technology, we are able to remain at
the forefront of the home delivery sector. The
Paragon solution will allow us to overcome
complex transport planning challenges and
improve the service we provide to retail and
manufacturing customers.”
William Salter, Managing Director of
Paragon Software Systems, commented:
“We are delighted that ArrowXL has chosen
to partner with Paragon to deliver the
efficiency, visibility and control required to
meet the very high levels of service needed
in this competitive marketplace. Together
we are taking a phased approach to meet
its requirements now and in the future. This
will form an important part of ArrowXL’s £3
million Digital Transformation and underpin
service delivery excellence.”
Intelligent CIO Europe caught up with
ArrowXL’s company CEO, Charlie Shiels,
to find out more about the solution
implementation and its many benefits:
I am the CEO at ArrowXL, the two-person
delivery specialist. We work in partnership with
some really amazing retailers and e-tailers
who tend to operate in the home and leisure
sector. Most of our work is taking responsibility
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