LATEST INTELLIGENCE
Innovation
Many businesses face increased competition
from both known and emerging sources.
Organisations must deliver innovative
services and technologies to differentiate
themselves from competitors and help
internal users become more productive,
efficient and inventive. Accordingly, 31% of
survey participants cited innovation as their
top priority for adapting to change in 2019.
Simplicity
IT infrastructure complexity tends
to increase over time, as additional
technologies are added to existing
investments. This can present management,
security and delivery challenges for many IT
teams. Simplicity is key and 17% of survey
respondents cite making IT easier as their
leading driver for transformation.
Speed
As competitive pressures increase, the
timeframe for many market opportunities
decreases. To protect their market share
and gain customers, organisations must be
the first to respond to changing demand.
Consequently, speed is the primary concern
for 16% of survey participants.
Cost
While 48% of IT leaders expect their
budgets to increase over the next 21
months, IT teams still need to balance
spending to maximise return on existing
investments while delivering more
innovation and services. As a consequence,
reducing costs remains a top priority for
16% of survey respondents.
Experience
User experience quality can be the difference
between a successful and failed product. In
a digital world, internal and external users
expect high-performing, seamless and intuitive
interfaces and experiences. If users have a
poor experience with a product, they quickly
look for an alternative that meets their needs.
As a result, experience is the most important
initiative for 15% of survey respondents.
People
People form the core of every organisation.
As technological change accelerates, IT staff
must keep their skills up to date to deliver
the most business value. To facilitate this,
organisations need to promote a culture of
learning and provide ongoing training for
their staff. Correspondingly, 5% of survey
respondents cite people as their primary
focus in 2019.
Funding priorities
To achieve their goals, organisations
are shifting funding from existing IT
infrastructure to new IT innovation. In fact,
investment in new IT innovation is expected
to grow from 43% to 55% of overall IT
budgets over the next two years. n
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