POWERED BY
INTELLIGENT BRANDS // Software for Business
IPsoft launches first conversational
banking solution, 1Bank
/////////////////////////////
I
Psoft, a global leader in enterprise AI,
has announced the general availability
of 1Bank, the first conversational
banking solution. 1Bank is powered by
Amelia, rated the number one virtual agent
in conversational AI by Everest Group.
1Bank’s advanced intelligence is the result
of 20 years of research, AI leadership and
transforms the way banking customers
manage their finances.
“With 1Bank, we provide the most human-
like digital experience in the marketplace,
built from the knowledge we’ve gained
serving six of the world’s leading banks with
conversational AI. We are giving banks the
possibility of providing customers with their
own personal banker around the clock,” said
Chetan Dube, CEO at IPsoft.
Unlike other solutions, 1Bank will not only
answer FAQs, but independently resolve
www.intelligentcio.com
complex customer needs, it understands
customer intent and can switch
context mid-conversation. Furthermore,
its advanced Machine Learning
(ML) abilities enable 1Bank to
improve over time, providing excellent
user experiences.
•
•
•
1Bank reinvents a bank’s relationship with
its customers by enabling immediate,
user-friendly and expert service 24/7/365.
IPsoft provides ongoing implementation
services to ensure that your conversational
banking experience meets your
institution’s specific requirements.
•
asking if the customer wants to set up
payment for the bills when they are due
Recommending and setting up
recurring payments, making payments
from different accounts, opening and
closing accounts
Helping customers locate transactions
Assisting with individual and potentially
fraudulent charges on credit cards and
disputing them, getting a new pin,
getting a balance transfer or applying
for a new credit card
Creating travel alerts after a customer
made an airline purchase and
proactively recommending the next step,
such as, to exchange and withdraw cash
when travelling
1Bank improves the customer experience by:
• Advising on unpaid bills, proactively
informing customers of an incoming
bill and communicating any insufficient
funds, making a money transfer and
1Bank has out-of-the box conversational
banking skills. It is trained with banking-
specific language and allows customers to
communicate and switch via the preferred
channel (web, mobile app or voice). n
INTELLIGENTCIO
73