Intelligent CIO Europe Issue 12 | Page 101

GET TO KNOW... On the lighter side of things, we ask the industry experts what makes them tick. . . . Chris Bingham, CTO of Crimson Hexagon What would you describe as your most memorable achievement? Apart from my family, building Crimson Hexagon has been fantastic. We started over 10 years ago with just an academic algorithm and an idea. We've built the infrastructure and product to effectively derive consumer insights from 1.2 trillion pieces of public content from over a billion people, for some of the largest and most innovative brands in the world. What first made you think of a career in technology? My mum passed away recently – back in the early 60s she worked in the insurance industry and became one of the very first wave of people using computers for business. Throughout my childhood she had technical jobs involving programming and system design. We'd visit her at work quite often and she frequently worked from home, meaning I was exposed to that career from a young age. What style of management philosophy do you employ with your current position? People are more important than technology and people problems are harder than technical problems. I have a running joke with my team to say that something is ‘a simple matter of computer programming’. The joke is that it's usually far from simple, www.intelligentcio.com but the truth behind the joke is that if all that’s required to solve a problem is programming, then it's solvable. The harder things are determining priorities, communicating, resolving disputes and getting consensus, and helping people to learn and grow. What do you think has emerged as the biggest technology trend of 2018 and why? you want it to mean. But really, throughout its history, AI has always meant technology that surprises us with its capabilities to do things we didn't think a computer could do. Once it becomes commonplace, we no longer think of it as AI. As the pace of technological advancement continues to accelerate, we'll increasingly be surprised by what's now possible and therefore there will be even more things that we'll call ‘AI’. Artificial Intelligence has certainly been having a big year. That's in part because it's a vague enough term that you can make it mean what “ PEOPLE ARE MORE IMPORTANT THAN TECHNOLOGY AND PEOPLE PROBLEMS ARE HARDER THAN TECHNICAL PROBLEMS. INTELLIGENTCIO 101