INTELLIGENT BRANDS // Enterprise Security
Natterbox takes PCI
compliance further with
new payment system
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seeing the credit card information. This
allows agents to provide a service that is
100% customer-centric.
Neil Burgess, CTO at Natterbox, said: “This
system brings PCI compliance to the next
level. Before, when customers wanted to
make a payment over the phone, they had
to give their credit card details to an agent
or be sent to another system which would
disrupt the call and the audit trail.
“This incurred a risk of rogue agents causing
breaches, as customers had no certainty
that the agents would use and store their
details in a PCI-compliant way. Through our
integration with PCI Pal, we’ve removed that
risk, meaning both the customer and the
business can ensure maximum security of
the data.”
N
atterbox, a leading provider
of global voice cloud services,
has announced that it has fully
integrated a highly secure, automated
credit card payment service which meets
the strict PCI DSS standards into its
telephony platform.
The new service, developed in partnership
with the market leader in secure voice
payment services for business, PCI Pal, offers
customers an extra level of data security and
compliance by allowing them to connect
directly and seamlessly to the card payment
network to make payments while on a call.
With heightened concern around data
security in the GDPR era, the move means
that customers will now be able to use their
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credit card to make payments over the phone
in a thoroughly secure way, as Natterbox
removes the need for customers to give away
their details to call centre agents.
Instead, they will now be able to type their
credit card details into the keypad directly,
while staying connected to the agent over
the phone, ensuring minimal disruption.
The details will then be automatically
passed onto their credit card provider
without any intervention from Natterbox or
the call agent.
Keeping the customer connected to the
agent through the voice channel ensures
that the agent is able to deal with any issue
arising, as agents will be able to follow the
payment process within their CRM, without
James Barham, Chief Executive Officer
at PCI Pal, added: “The recent number
of high-profile security breaches have
ensured that card payment security is an
increasingly important consideration for
consumers today.
“Beyond simple compliance with PCI DSS
standards, consumer-facing businesses must
demonstrate that they prioritise the security
and privacy of their customers if they want
to ensure long-term loyalty.
“We are delighted to be partnering with
Natterbox following the successful integration.”
The PCI solution is fully integrated,
meaning that calls are recorded end-to-
end, offering greater transparency. Driven
by customer demand, this integration is
representative of the increasing awareness
around data retention and use by
businesses and Natterbox is expecting rapid
uptake by its customers. n
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