FEATURE
Top SAP trends identified by ISG
Connecting transformation with long-term operations
Another notable trend is the growing integration between implementation services and long-term managed operations.
Historically, many organisations treated SAP implementation and ongoing support as separate activities delivered by different providers.
German enterprises increasingly want those boundaries removed.
Instead of completing a migration before handing responsibility to a managed services
• Sovereign-by-design: Organisations require detailed governance around data residency, compliance and operational accountability.
• Phased migration: Incremental SAP S / 4HANA deployments are replacing large-scale ERP transformation projects.
• Automation first: AI-supported discovery, testing and operations are becoming standard provider capabilities.
• Clean core discipline: SAP Business Technology Platform enables innovation without extensive ERP customisation but requires careful governance.
• Integrated services: Enterprises increasingly expect implementation, operations and managed services to function as a continuous lifecycle. provider, organisations are asking partners to support transformation and operations throughout the programme lifecycle.
This integrated model improves continuity while ensuring governance, documentation and operational knowledge are maintained from project initiation through live production.
The result is fewer transition risks and greater accountability for delivery outcomes.
Provider landscape remains competitive
The report evaluated 41 providers across four major service categories:
• SAP S / 4HANA System Transformation
• SAP S / 4HANA System Transformation – Midmarket
• SAP Application Managed Services
• SAP Business AI and Business Technology Platform Services
Atos and NTT DATA achieved Leader status across all four categories.
Accenture, Capgemini, HCLTech, Infosys, TCS, T-Systems and Wipro were recognised as Leaders in three quadrants.
Cognizant, MHP and Tech Mahindra earned Leader positions in two categories, while adesso
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