CASE STUDY
Insurance company , Baloise Insurance , was created in 2013 through the merger of the Mercator , Avéro and Nateus insurance companies . It is part of the Swiss Baloise Group , a European provider of insurance and pension solutions .
Its insurance offering is tied to smart prevention services . The ambition of Baloise Insurance is to contribute to a safer world for all stakeholders , including employees , partners and customers .
This is achieved by offering innovative services that go beyond insurance products and by making processes simpler and safer . Examples include Safe Home , which bundles an insurance product with intelligent preventive measures ( through sensors such as smoke detectors and alarm systems ), as well as Mobly , a driver assistance system that can be easily installed using a dongle , enabling use in cheaper or second-hand vehicles as well .
Challenge one : Importance of 24 / 7 connectivity
The fact that ICT plays a key role in the insurance business is no secret . In addition , the use and dependency on ICT is set to increase in the coming years . One of the main reasons is the users ’ desire to consult the necessary information anytime , anywhere and on any device .
“ The pace of change in the areas of the cloud , Internet of Things , Machine Learning and Artificial Intelligence are driving Baloise Insurance to become an increasingly digital company . ICT is more than ever the backbone of our company ,” said Jeroen Hulshof , Chief Information Security Officer at Baloise Insurance .
Connectivity can no longer be ignored in our society . A company or service must be available or accessible on a 24 / 7 basis . Also , any connection with partners and customers needs to be adequately secured , “ That ’ s why our networking base layer is highly crucial ,” said Alexander Schapman , ICT Services Manager at Baloise Insurance .
Following the relocation to new headquarters in Antwerp in 2010 , Baloise Insurance joined forces with SecureLink to tackle its entire network . Requirements revolved around toughness , speed , safety and scalability . In 2017 , the entire Wi-Fi
WE ’ VE OBSERVED
EXCELLENT OPERATIONAL COOPERATION BETWEEN OUR
PEOPLE AND SECURELINK ’ S NOC ,
network was modernised . This not only resulted in a faster wireless network , but also one that is safer and more user-friendly for visitors and ( temporary ) external employees .
Network Operations Centre ( NOC ) Baloise Insurance decided to outsource the management of its network in order to increase focus on its core business .
From SecureLink ’ s Network Operations Center ( NOC ), the availability of the networks and systems are monitored . By having a specialised external team track this very closely , extremely quick response times are guaranteed if an incident would occur . “ We ’ ve observed excellent operational cooperation between our people and SecureLink ’ s NOC ,” said Alexander Schapman . www . intelligentcio . com INTELLIGENTCIO
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