NEWS
TIM and Ericsson continue
to virtualise networks for
future of 5G
ServiceBench
selected by Italy-
based home
emergency
repair company
S
erviceBench, the leading provider
of integrated service management
solutions for manufacturers and other
service administrators, has announced it has
signed a contract with HomeServe, a leader
in home repair, maintenance and warranty
services, to help HomeServe’s Italy division,
Assistenza Casa, to improve customer service
delivery throughout Italy.
The agreement marks ServiceBench’s
entrance into the Italy service market and
expansion within Europe. The company
also serves manufacturers and other service
administrators across North America and the
United Kingdom.
ServiceBench will help Assistenza Casa
service engineers achieve more efficient job
management through the deployment of a
fully customised version of ServiceBench’s
cloud-based software platform including job
management, dispatch, field service mobile,
parts supplier integrations, claims and
analytics for managing all service activities.
T
IM and Ericsson continue their
commitment to virtualisation and
automation of the network with the aim
of offering increasingly innovative 5G
applications and services to all consumer
and business customers, using fewer
servers and less electricity.
The collaboration between the two
companies has made it possible to
successfully complete and implement the
virtual Radio Access Network (vRAN) LTE
Advanced platform, a world first in a city
as large as Turin.
Thanks to the high-flexibility of
management and automation with ‘Self
Organizing Network’ solutions, it allows
customers to use VoLTE voice services
and ultrabroadband data services with
high-quality levels. This is an important
10
INTELLIGENTCIO
step towards the digital transformation
of DigiTIM which, among the objectives,
has the excellent customer experience
and the optimisation of the operational
efficiency of the network systems.
To date, TIM has a virtualised network
infrastructure, the Network Functions
Virtualization Infrastructure, with over 40
living functions. Many of those have been
developed by TIM and Ericsson together,
such as the optimisation of mobile data
traffic (Policy Manager Mobile Broadband),
to offer medium-sized and large businesses
customised mobile phone solutions, with
private numbering plans and dedicated
rules for making calls (Mobile Intelligent
Network), switching solutions able to
manage data and voice connections (VoLTE
for mobile and VoIP network customers
and for fixed network customers).
“We’ve created our cloud-based software
platform to provide manufacturers, sellers
and servicers of warranty products with a
360-degree view of a service event to help
it to deliver service more efficiently and
effectively while improving the customer
experience,” said Louis Rose, Vice President
and General Manager, ServiceBench. “We’re
pleased to partner with Assistenza Casa to
help deliver a premium service experience for
its customers and to expand ServiceBench
further in the home services warranty
industry in Italy.”
www.intelligentcio.com