INTELLIGENT BRANDS // Software for Business
Nokia enables better decision-
making by emergency services
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Nokia’s end-to-end systems integration
expertise across mission-critical broadband,
data centres, platforms, systems and
applications assures reliable, high-performance
rich media communications for public safety
environments. Additionally, Nokia’s unique
multi-vendor approach with the Nokia
Integration Platform enables rapid integration
of legacy and new systems, allowing agencies
to quickly add new capabilities and have
the flexibility to choose best-fit solutions.
In an increasingly-complex environment,
Nokia Integration Platform keeps the system
architecture simple, allowing the sharing of
available data across all systems.
N
okia is extending its command and
control room portfolio for public
safety agencies with the launch
of the Advanced Command Center. The
solution is a step towards next-generation
911 and 112 standards, enabling rich media
call taking, 360-degree situational awareness
through video and IoT, and enhanced
multi-agency cooperation through virtual
emergency response centres.
The Advanced Command Center is designed
to meet the needs of public safety agencies
faced with growing responsibilities and a
transition from voice-based to broadband
data-centric emergency response. Rich
media emergency call-taking uses video
capabilities to help public safety agencies
gain a visual understanding of critical
situations when an emergency 911/112
call is received. As part of Nokia’s ViTrust
portfolio, the Advanced Command Center
combines next-generation emergency
services (NEXES), advanced rich media
emergency call-taking and dispatch
capabilities with Nokia’s Integrated
Operations Center for smart and safe
city management.
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The Advanced Command Center also
integrates new capabilities and systems.
For example, video surveillance combined
with Nokia Scene Analytics helps detect
anomalies in real time video streams and
the Nokia Sensing-as-a-Service (S2aaS)
solution embeds IoT sensors within a
smart city environment to provide acoustic
signatures and track environmental
changes, among other insights. The
consolidated data is analysed to identify
and proactively mitigate potential
emergencies. Comprehensive situational
awareness also helps fast, fact-based
incident management and decision-making
in increasingly complex scenarios.
Command and control rooms can be
networked in such a way that emergency
call workloads are automatically balanced
between virtual emergency response
centres, meeting the mission-critical needs
of command control rooms that operate
around the clock in real time. All centres are
provided with a unified view of the situation
and can access the same data to improve
cooperation and efficiency on a local or
regional level.
The Advanced Command Center utilises
the latest innovations from Nokia’s partner
ecosystem to bring tailor-made solutions for
public safety agencies. For instance, Nokia
has partnered with Finland-based Insta
DefSec to augment Advanced Command
Center capabilities for medium and
large-scale command centres through the
Insta Response system, which fulfils multi-
authority support, unified call handling and
dispatch requirements.
Asad Rizvi, Head of Global Services Portfolio
Sales at Nokia, said: “Today’s increasingly-
complex public safety situations call for new
approaches that are built on integration
and automation and are constantly
evolving. Nokia’s Advanced Command
Center optimises resource allocation and
allows for efficient multi-agency alignment,
collaboration and joint coordination for
police, health and fire services, as they can
better prepare for events and better manage
their response efforts.”
The Advanced Command Center
strengthens Nokia’s offering for public
safety, in line with Nokia’s strategy to
expand to select vertical markets. n
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